Their phone's system language is likely set to English. This is the most common reason for this difference.
This comprehensive guide will walk you through exactly how to change the language settings on ZaloPay, troubleshoot common display issues, and manage your account preference switch with ease. The Fastest Way to Change Language on ZaloPay Zalopay Change Language
As of mid-2026, ZaloPay (as a standalone app) has limited official support for English compared to its parent app, Zalo Messenger. While ZaloPay often inherits the language settings of your mobile device, the app's internal menus, promotions, and merchant QR codes are primarily in Vietnamese. Their phone's system language is likely set to English
Look at the bottom navigation bar. On the far right, you will see an icon labeled (which means "Personal" or "Me"). The Fastest Way to Change Language on ZaloPay
and identity verification, even if the interface is in English. ZaloPay for Foreigners & International Use Tourist Usage : Foreigners can link Visa/Mastercard for certain payments in Vietnam International QR
Understanding the exact English names of app menus makes it much easier to communicate with ZaloPay's customer service agents if an issue arises.
Look at the bottom navigation bar of the screen. Tap on the (Account) icon, which is located in the bottom right corner and usually represented by a person silhouette. Step 3: Enter Settings