| Issue | Possible Solution | | :--- | :--- | | | Use the Kodak Product Registration and License Activation System (PLAS). If the kiosk lacks internet access, retrieve the license key on a separate computer and transfer it back | | Kiosk does not start up correctly | Check all cable connections for security, especially the main power switch on the back of the Console (for G20 models) | | "Disconnected" appears on Network screen | Verify the network cable is connected at both ends and the network switch/router is powered on | | Pictures have lines/scratches | If the defect appears on the screen, the scanner may need servicing. If it only appears in prints, check your dye-sublimation printer hardware |
Unlike consumer software, commercial photo kiosk software is proprietary and tied to strict licensing agreements. kodak picture kiosk software version 1.5 download