section. Once registered, your warranty expiration date and service level will be visible under your account dashboard. License Verification
Infortrend provides a . You’ll need the product’s serial number. infortrend warranty check
Contact your Infortrend account manager or authorized reseller to purchase a warranty extension (available up to a maximum system age, usually 5 to 7 years). section
| Issue | Solution | |-------|----------| | “Serial number not found” | Try removing leading zeros. Or the unit is OEM-labeled (e.g., for NEC, Fujitsu) — contact the OEM instead. | | Portal says “contact local office” | Your region requires manual verification. Email support@infortrend.com with “Warranty Request – [Serial#]” in the subject. | | Warranty shows 1 year less than expected | Infortrend warranty starts from shipment date , not purchase date. Provide your invoice to have it adjusted. | | No record for a drive/PSU | Individual components inherit the chassis warranty. Always use the main enclosure serial number. | You’ll need the product’s serial number
Active warranty often ties to firmware support. Set up automatic email notifications for new releases. Running outdated firmware can void certain warranty claims if it caused the failure.
Infortrend ships a replacement part before you return the defective unit.