Daniel Goleman Emotional Intelligence Ppt Verified [upd] Site

Focus entirely on the speaker before formulating your response.

When a crisis hits or an annoying email lands in your inbox, your amygdala attempts an "emotional hijack." Force a 10-second delay. Take deep belly breaths to signal to your nervous system that you are safe. This allows your prefrontal cortex—the rational part of your brain—to take control and formulate a measured response. Step 3: Practice Active, Objective Listening daniel goleman emotional intelligence ppt verified

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