To help you get started with ITIL V5, here are some valuable resources:

ITIL v5 is designed for progressive learning and consists of and one specific extension:

Prioritizing human-centric value and stakeholder experience over basic technical uptime metrics.

ITIL v5 PDF: Understanding the New Era of IT Service Management (2026 Guide)

Perhaps the most timely addition is the framework's new emphasis on . ITIL v5 provides practical guidance for selecting, deploying, and overseeing AI tools across service management operations. This includes strategies for AI model performance monitoring, bias detection, explainability assessments, and compliance auditing. The module also addresses key concerns like ethical considerations and accountability, ensuring that AI implementation maintains trust, security, and compliance.