The software will only work if the printer is manually put into Service Mode first. If not, you will see Service Tools for Canon Printers | PrinterKnowledge
This comprehensive guide covers everything you need to know about using this software, entering service mode, and resolving common Canon printer errors. What is Canon Service Tool V3600? canon service tool v3600 23 best
How to reset page counter for ink absorber full (error 5B00)? - iFixit The software will only work if the printer