The customer plugs the target hardware (e.g., a smartphone) into a USB port. The device will appear in the Customer Module window. The technician then selects the device from their console and chooses . The device is now securely forwarded and ready for remote flashing or servicing. Troubleshooting Common Connection Failures
Accessing specialized scanners or printers for document troubleshooting. Best Practices for Using the Customer Module The customer plugs the target hardware (e
To get the connection working, both the technician and the customer need to follow a specific workflow: 1. The Technician Side The customer plugs the target hardware (e