Beyond the technical frustrations, many users have reported negative experiences with Faronics' customer support. Numerous reviews describe the support as "horrible" or "terrible," with one user writing, "They call non stop to random people in our organization... and they simply hangup on us". Another long-term user summed it up bluntly: "In my extensive experience with Faronics DeepFreeze (5 years), we found it to be very glitchy. It does not play nicely with a lot of our applications and caused us way too much grief". One might even say their support is... frozen.
Deep Freeze is a kernel-level system restore utility that "freezes" a workstation's configuration. Every time the computer reboots, any changes made—whether downloading files, installing software, or accidentally catching a virus—are completely wiped out, returning the system to its original state. Version 6.20, popular in school computer labs and internet cafes, is particularly notorious for causing massive headaches when users forget to save their work to an external drive.
: The author explored how Deep Freeze intercepted read/write requests to the hard drive. By sitting between the operating system and the physical disk, the software could redirect "saved" data to a temporary space that was discarded on reboot. The "Thaw" Mechanism
Beyond the technical frustrations, many users have reported negative experiences with Faronics' customer support. Numerous reviews describe the support as "horrible" or "terrible," with one user writing, "They call non stop to random people in our organization... and they simply hangup on us". Another long-term user summed it up bluntly: "In my extensive experience with Faronics DeepFreeze (5 years), we found it to be very glitchy. It does not play nicely with a lot of our applications and caused us way too much grief". One might even say their support is... frozen.
Deep Freeze is a kernel-level system restore utility that "freezes" a workstation's configuration. Every time the computer reboots, any changes made—whether downloading files, installing software, or accidentally catching a virus—are completely wiped out, returning the system to its original state. Version 6.20, popular in school computer labs and internet cafes, is particularly notorious for causing massive headaches when users forget to save their work to an external drive. Fuck Deep Freeze V6.20
: The author explored how Deep Freeze intercepted read/write requests to the hard drive. By sitting between the operating system and the physical disk, the software could redirect "saved" data to a temporary space that was discarded on reboot. The "Thaw" Mechanism Beyond the technical frustrations, many users have reported
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