This section helps businesses understand how internal and external factors affect their strategic direction. ISO/TS 9002 explains how to identify interested parties (such as customers, suppliers, and regulators) and how to define the scope of your QMS using SWOT analyses or risk matrices. Clause 5: Leadership
ISO/TS 9002 is a Technical Specification developed by the International Organization for Standardization. iso ts 9002 pdf
: You can view the ISO/TS 9002:2016 overview on the official ISO website. This version was last confirmed in 2023 and remains the current standard. This section helps businesses understand how internal and